Return Policies

The shopper is given a thirty-day window from receipt of delivery, within which to return the product for any of the following reasons:

1. Incorrect item shipped
2. Items have manufacturing defects and/or damaged (upon delivery)

Except in case of no.2, all items for return should be in its original packaging and unopened. VitaPlusPOWER Marketing reserves the right to reject returns if there are visible marks of tampering with the item for return.

Upon acceptance of the returned item, the shopper shall be reimbursed of the price of the returned item/s less the Return Handling Fee, shipping costs and applicable taxes, which expenses shall be automatically deducted from the shopper’s refund, unless the return is a result of VitaPlusPOWER Marketing’s error in complying with the order – in which case, the shopper shall be granted a full refund of the payment made. In all cases, the refund shall be given to the shopper either in cash, or directly to the shopper’s credit card or deposit account, depending on the method of payment used by the shopper to pay for the item.

Return Exclusions

VitaPlusPOWER Marketing shall reject returns in the following cases:

1. Damages due to misuse, abuse or negligence on the part of the customer.
2. Change of mind or second thoughts about the purchase.
3. Request for return was made after the lapse of the thirty-day window from receipt of shipment;
4. Other similar causes.

Warranties

As a general rule, VitaPlusPOWER Marketing will not service any warranty claims. Product warranties or guarantees are the sole responsibility of the manufacturer or vendor and not VitaPlusPOWER Marketing. VitaPlusPOWER Marketing however can facilitate the reverse logistics for claims not accepted locally. The customer though will have to shoulder the shipping costs.

It is the customer’s responsibility to determine if the warranty program for any product purchased using VitaPlusPOWER will be honored where they reside. By using VitaPlusPOWER, the shopper acknowledges that some warranty programs are valid only in the jurisdiction where the merchant resides.

International Restrictions - Shipping, Import, and Customs Issues

It is the buyer's responsibility to make sure that they are allowed to import nutritional products or supplements from the Philippines into their respective countries. If the Customs officials in your country return your order to us, either because you did not have permission to import such products, or because such supplements are banned in your country, VitaPlusPOWER Marketing will refund the amount equal to 80% of the product purchase price (less twice your shipping & handling charge -- as VitaPlusPOWER Marketing must pay the carrier the same shipping charge to return your order to us). Please check with your country's Customs officials to make sure that you are permitted to import nutritional products or supplements from the Philippines.
Important Notice: Customs, in rare instances, may confiscate shipments containing locally prohibited products from entering into their respective countries. In the rare case in which your shipment is confiscated, VitaPlusPOWER and affiliates accept no financial responsibility, and therefore will not offer any refunds for your order. Additionally, VitaPlusPOWER and affiliates are not responsible for packages once they have left our shipping facility. Refunds or replacements will not be granted for errors due to buyer’s negligence.

Product Notices and Recalls

The customer’s mailing address will not be disclosed to merchants by VitaPlusPOWER Marketing at the time a product is purchased on their behalf. It will be the customer’s sole responsibility to take whatever steps are necessary to ensure that the merchants and product manufacturers are able to provide them with notices or with recall information that may be issued in respect to products that are purchased using VitaPlusPOWER.

Cancellation Policy

The shopper can cancel a transaction that is in “open” status. However, once the status is “in process”, it means that an item within the order has been purchased — the transaction can no longer be cancelled. VitaPlusPOWER Marketing shall treat the cancellation request as a return.

Likewise, if the merchant has already processed your order, VitaPlusPOWER Marketing shall treat the request for cancellation as a request to return the item. In the case of a return, VitaPlusPOWER Marketing will have to charge a Return Handling Fee, plus applicable taxes and shipping costs if applicable.

As a matter of policy, once a shopping cart has been submitted and confirmed or a quotation accepted, VitaPlusPOWER Marketing begins the procurement process. The shopper is therefore encouraged to review all orders carefully before submission or acceptance.

To cancel an order, contact us at marketing@VitaPlusPower.com.